When Speed Matters: How iT360 Rescued Jay Cee Welding From Their IT Predicament

Jay Cee Welding Limited, a prominent welding and fabrication company based in New Zealand, faced a significant IT predicament that jeopardized their day-to-day operations. Their existing IT provider abruptly terminated their services, leaving Jay Cee Welding in a difficult situation. Given the critical reliance of their business processes on IT, the company urgently sought a new managed service provider to minimize downtime and ensure seamless operations.

Company spotlight

Jay Cee Welding Limited has been in the fabrication and welding industry for over three decades. The team consists of highly skilled professionals who provide a wide range of services, including steel fabrication, welding, and erection. Their commitment to providing exceptional quality products and services has earned them an excellent reputation in the industry.

As with any company, Jay Cee Welding’s operations have increasingly relied on IT systems to ensure smooth processes and timely project completion. Any disruption or downtime in their IT infrastructure could significantly impact their productivity and negatively affect the business. Thus, the sudden termination of their previous IT provider posed a significant risk to their business.

Despite the presence of numerous IT service providers in the market, Jay Cee Welding discovered iT360 through a recommendation from their existing provider. This recommendation piqued their curiosity and prompted the initial contact with iT360. Over time, it became evident why iT360 stood out from the rest. With several non-negotiables, which iT360 passed with flying colors, Jay Cee Welding was convinced that they had found their perfect partner.

industry

Welding & Fabrication

Year founded

1985

Services provided

Steel welding, fabrication, and erection

The Problem

Jay Cee Welding’s previous IT provider abruptly ceased operations with short notice. This left the company in a precarious position as they relied heavily on their IT systems to manage their operations. Despite this challenge, Jay Cee Welding had three non-negotiables during their search for a new IT service provider:

Customer Service: We wanted a service provider who would actually return a call or email promptly.
Communication: We wanted someone who could effectively communicate our options, outline the next steps, and provide a clear roadmap for achieving our goals, all in simple and understandable terms.
Swift Onboarding & Transition: We wanted someone to manage the transition swiftly and smoothly so we weren’t left vulnerable.

It was clear that Jay Cee Welding needed a new service provider. But what’s more important is they find the right partner for them that can meet their non-negotiables and deliver results quickly. They knew they couldn’t afford any delays nor invest time and resources on yet another service provider that would ultimately fail them.

The Solution

iT360 quickly sprang into action by conducting a thorough assessment of Jay Cee Welding’s existing IT infrastructure and identifying areas that required immediate attention. Given the urgency of the situation, iT360 prioritized addressing critical issues first and immediately commenced work on the transition.

iT360 was the top recommendation and a quick Google review confirmed why. Callum came straight back to me and I have to say that I was surprised and impressed that the General Manager of the company was answering my query.

—Maya Cross

iT360 flawlessly delivered on all three non-negotiables established by Jay Cee Welding, from the initial contact to the completion of the transition (go live day). Setting the tone for the partnership, Callum Galloway, General Manager of iT360, promptly responded to Maya’s initial inquiry and adeptly explained things with a perfect blend of clarity, humor, and exceptional writing skills.

Following suit, Chris Jordan, Senior Systems Engineer, skillfully managed the entire onboarding process, seamlessly coordinating with the previous IT provider and the website provider to ensure a smooth transition.

Jay Cee Welding Today

Jay Cee Welding and iT360’s working relationship is still new. However, with the successful onboarding and transition period, Jay Cee Welding is confident in their choice of iT360 as their managed service provider.

Honestly, if we hadn’t been aware that we were ‘going live’ on a certain day, we would never have known it had happened, it was that smooth. Now if that doesn’t give you the utmost confidence that someone knows their stuff, then nothing will.
Maya Cross, Office Manager

One thing that stood out to Maya was iT360’s post-onboarding discussion.

Maya recounts this was “really helpful and it was something that we hadn’t experienced from an IT provider before…the onboarding process was a tailored process that was both efficient and welcoming to the whole organisation. We all knew what was happening and there were many moving parts; however, there was a sense of calm throughout the process. It was very clear with the post-onboarding meeting where Chris and Callum discussed additional findings that they were not aware of regarding our setup and infrastructure that iT360 had performed an extremely thorough job and certainly went above and beyond what was expected or a sense, paid for…I can see why Callum and his team were named SPARK’s top ICT partner at the recent SME Te Taumata awards.”

With the onboarding and transition complete, Jay Cee Welding is now able to focus on their core business without worrying about IT disruptions. iT360’s proactive approach to managed services ensures they are continuously monitoring and maintaining their IT infrastructure, providing peace of mind for the company.

Finding the Right IT Partner

Jay Cee Welding’s experience with iT360 is a perfect example of how crucial it is to find the right IT partner for your business. In today’s fast-paced and technology-driven world, a reliable IT service provider is essential for the smooth functioning of any business. They can help businesses navigate complex IT systems, minimize downtime, improve productivity, and stay ahead of the competition.

At iT360, we understand how important it is to have a trustworthy and competent partner to handle your IT needs. Our approachable and experienced team is dedicated to providing exceptional customer service, effective communication, and swift onboarding and transition for our clients.

So whether you’re facing an unexpected IT crisis or simply looking for a reliable managed service provider, let iT360 be your trusted partner. We’ll work with you to understand your unique needs and deliver a tailor-made solution that meets your requirements and exceeds your expectations.

Get in touch with us today, and see how we can help your business thrive.

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Below is an excerpt from my All Staff Support Services update that went out Friday morning. I would like to expand on this and thank all your frontline staff for assisting so many of our users. To have 100 staff working remotely and the whole organisation still connected within about three days is a big effort.

This has been an unprecedented event for iT360 and all IT providers. The team at iT360 have been tireless in supporting us and we now have at least one hundred staff working remotely in some capacity, through a mixture of Odyssey devices and personal devices…Having cloud-based mail and Microsoft Teams has enabled the Odyssey family to stay in touch and seamlessly continue to deliver a quality service to our Whai Ora.

Glenn Manson

Chief Financial Officer, Odyssey

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Sales Director, Exeed

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When Speed Matters: How iT360 Rescued Jay Cee Welding From Their IT Predicament

Company spotlight

The Problem

The Solution

Jay Cee Welding Today

Finding the Right IT Partner

Hear From Our Clients

IT that revolves around you

Is your IT hurting or helping?

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