How Metal Image MD Regained 3 Hours of Sleep Every Night

The Solution

Andrew knew the importance of IT in the business. After all, they are relying on cutting-edge equipment like laser and flatbed printers. He knew that without a solid foundation that “just works,” they’ll find it very difficult to reach their goals.

His top three criteria for picking the new IT provider were:

1. Good people fit
2. Local
3. Solutions/services offered

Andrew wanted a provider that’s easy to work with and local to them.

So, like what most people do nowadays, Andrew went online to start his search for a new provider.

I “Googled some local suppliers, found three. We approached all three. But before we approached them, took a look at their website and looked at the people involved in every organisation…It’s very important we get a good people fit.”

In the end, Metal Image picked us to be their managed service provider.

When asked about it, Andrew said “the other competitors were just a bit oversized for us. And while they were extremely strong in security, it was kind of overblown for what we were looking for. We were looking for something more rounded.”

And that’s something we take pride in. We customise the services we offer for every client. We don’t slap on and reuse the same proposal for everybody.

“All three in their own individual ways were quite strong. It was a difficult decision…[we picked iT360 because] the approach we felt would suit us…because the onboarding with iT360 was the most comprehensive that we were presented with.”